<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />

<p>

TIM Enterprise allows you to create your own score cards and rate any call for evaluation purposes. The scores can be based on any combination of the following answers:

<ul>
	<li>Yes/No</li>
	<li>A range </li>
	<li>Multiple choice </li>
</ul>

<p> ********** PIC OF QUESTION TYPES HERE **********</p>

<p>
Several scorecards can be created. Scorecards can have questions that apply to all teams or only specific teams.
</p>

<p> ********** EXAMPLE OF A SCORECARD HERE **********</p>

</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as shown below.</p>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/call_scoring.png" alt="Call scoring" />

 <p> The example below is of a report showing an example of a scorecard report. Beneath each question you will se the numer of scores. This shows how many people have
actually scored the call.</p>

<p>The percentage shown on the right hand side will show the % of scores that apply
to the 'Yes/No' and Choice answers.</p>

<p>For range answers, results show the average score as well as the minimum and maximum score achieved.</p>


</p> 

<p>....</p>

<p>....</p>

<p>If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />