These instructions help you configure your Mitel 3300 phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

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Configuring your SMDR output

Follow the steps below to configure the SMDR options of your Mitel 3300:

  1. Log in to the Mitel Communication Director software
  2. Click on System Properties
  3. Click on System Feature Settings
  4. Click on SMDR Options

Set the SMDR options as shown below:

The option needs to be configured for each of your Mitel switches to be able to uniquely identify them on the network.

If you are using SIP trunks, you need to add an SMDR tag with a unique ID to each of your SIP trunks for this to be identified in the CDR data.

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Configuring TIM Enterprise

Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Mitel 3300:

  1. Click on the Directory tab.
  2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
  3. A new window will open, displaying the general properties of your PBX object. Select Mitel 3300 from the Data format list and tick the  box, as shown below: 
  4. Click on the Connection tab and select Establish TCP connection to PBX from the Connection method list.
  5. In the Host field, enter the IP address of your Mitel 3300.
  6. In the Port field, enter 1752.
  7. Leave the Username and Password fields blank.
  8. In the IP script field, select Mitel 3300 from the drop-down list.
  9. Click on the Save button to apply the settings.