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Overview
The Call Scoring report provides a comprehensive analysis of previously-scored calls, enabling you to more efficiently assess the performance of your staff. TIM Enterprise gives you the option to create your own score cards, so you can specifically rate any call according to a set of custom evaluation criteria.
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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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