Question

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To add a

Referencemacro

Label	Question

object to the system, drill-down to the Directory level where you want to add the question , and click on the New object tab, as shown below:

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Screenshotmacro

Border	false
URL	/download/attachments/2162770/question_9.png

To score a call from an itemised report, click on it

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To score a call from an itemised report, click on it to display the Call detail window, then select the

Buttonmacro

Label	Scoring

tab to score the call.

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Screenshotmacro

Border	false
URL	/download/attachments/4817806/questions_5.png

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