These instructions help you configure your Avaya Norstar to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.
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| Supportfiles1 | Avaya BCM.TDT |
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| Supportfiles2 | Avaya BCM.TDS |
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| Connection | Serial connection |
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| RequiredTask1 | Configure the SMDR output |
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| RequiredTask2 | Install NetPBX |
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| RequiredTask3 | Configure TIM Enterprise |
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| Info |
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To obtain the Avaya Norstar.TDT and Avaya Norstar.TDS support files, contact our Technical Support team. |
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<a id="Configure the SMDR output"></a> |
Configuring your SMDR output
Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Enterprise. You must perform these operations from a system programming phone:
- On your programming phone, press the Feature key, followed by 9* 2 to access the CLI menu.
- Press Next to display the Printer settings showing the baud rate that the data is sent at. To change this value, select Change and choose a new baud rate.
- Press Next to display the Format settings. Ensure this is set to Norstar.
- Press Next to show Report settings. Ensure this is set to All.
- Press the Rls button to complete the programming steps.
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<a id="Install NetPBX"></a> |
Installing NetPBX
The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Enterprise. To collect serial data, you first need to install the netpbx software. For setup instructions, click on the link below:
Install and configure NetPBX
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<a id="Configure TIM Enterprise"></a> |
Configuring TIM Enterprise
Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:
- Click on the Directory tab.
- Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
- A new window will open, displaying the general properties of your PBX object. Select Avaya BCM from the Data format list and tick the
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| Label | Keep a local backup of data |
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box, as shown below:
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| URL | /download/attachments/3801137/avaya_norstar_1.png |
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- Click on the Connection tab and select No connection required from the Connection method list.
- Click on the Save button to apply the settings.
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| URL | /download/attachments/3801137/avaya_norstar_2.png |
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