<h2>What are reports?</h2>
<p>Reports are the means by which information about your telephone calls
are extracted from the system. They can be run on demand, at any time or
scheduled to
run at a predetermined time and set to recur, if necessary.</p>
<p>Although each of the reports in TIM Enterprise produces markedly
different
information, each one is created in thea samesimilar way. You select
the entity, period and allowingpreferred all filters to
apply to all reports, ensuring the process is as intuitive as possible, no
matter what your reporting needs areformat and then apply any required
filters or options.</p>
<p>Filters allow you to show just what you want to see and hide the rest.
Filtering doesn't change your data in any way, they simply allow you to
focus on specific information.</p>
<h2>Selecting the report type</h2>
<p>To run a report, you must first select which type of report you want to
run by clicking on any report listed under <span class="reference">Type</span> in the white section
at the left hand side of the screen as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_1.png" alt="Reports screen" />
<p>Once you select the type of report required, you are allowed to choose
from a number of other parameters, including which <b>entity</b> you you like
to report on, the <b>period</b> you would like to run the report for, the
<b>format</b> you would like the report output in and any <b>filters</b> or <b>options</b>
you would like to include.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_2.png" alt="Reports screen" />
|