...
It is important to open up the firewall port for the TIM Plus to establish a connection to happenyour 3CX. If this is not done, you may experience connection issues e.
3. Customer Response
I changed to the IP address before I sent the email (my mistake) and the result is the same. I’m using port 9000.
g.
Q. I'm not able to connect the 3CX to TIM Plus. I get the following alert message:-
"Data source "\ **** \" failed to connect to IP "10.0.***.***" at script line 1
I’m using port 9000 but it's still not connecting. Any tool I can use to troubleshoot this issue?
...
"
A. If you have the Telnet client on your computer, could you try opening a command prompt and seeing if you get a connection through that?
`telnet
...
10.
...
0.**.*** 9000`
If Telnet is not installed and you are not able to add it through the Optional Features setting in Windows, there should be is a tool called `IPTester.exe` in your `c:\Program Files (x86)\Tri-Line\TIM Plus\` folder.
If you run that, enter the IP address and port at the top left and press `Connect`. If it turns yellow/green, then the connection was made OK.
Let me know how that works out.5. Customer Response
This is the message I current get now.
...
6. Technical Support Response
Please let me know how it worked out with the IPTester tool.
If that cannot connect to your PBX, then TIM Plus won't be able to either.
Then you need to look at things like firewalls, IP restrictions, etc.
7. Customer response
I used the IPTester you suggested and found my problem. I had to open up the firewall port for the connection to happen.
SOLUTIONSolution: Once the firewall port was opened, the issue was resolved.
...