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<a id="What are blacklisted users?"></a> |
What are blacklisted users?
Blacklisted users are created in the system when your software license is insufficient for the number of users picked up in the Directory. The users will be blacklisted at random and they will not be logging calls.
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- DDI numbers are picked up as extensions, in which case you can merge the DDIs with their extension number or set them to not log calls
- you have old extensions that you don't wish to monitor, in which case you can set them to not log calls
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<a id="Settings users to not log calls"></a> |
Setting users to not log calls
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For the changes to take effect, you need to restart the TIM Enterprise service. |
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<a id="Merging a DDI with its extension"></a> |
Merging a DDI with its extension
Follow the steps below to merge a DDI with its extension:
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