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<p>These instructions describe how to connect TIM Enterprise to a CallSwitch One account, allowing you to log and analyze your phone calls.</p><p>This connection requires an OpenCDR subscription.</p><p><span style="color: rgb(51,51,0);font-size: 1.6em;font-weight: bold;"><br />Configuring TIM Enterprise</span></p><p>These instructions help you configure your CallSwitch One to send data to TIM Enterprise<span style="color: rgb(54,55,90);">.</span></p><p><span style="color: rgb(51,51,0);font-size: 1.6em;font-weight: bold;"><br />1. Add a new data source</span></p><p><span style="color: rgb(54,55,90);"> </span></p><p class="reference">Connecting TIM Enterprise to your CallSwitch One is very similar to the way you connect to any other PBX or communications service:-</p><p><span style="color: rgb(54,55,90);"> </span></p><ol><li>Go to the <strong>Directory</strong> tab<br /><img class="confluence-embedded-image" src="/download/attachments/30937089/directory_tab.png?version=1&modificationDate=1749356310194" data-image-src="/download/attachments/30937089/directory_tab.png?version=1&modificationDate=1749356310194" data-linked-resource-id="31042113" data-linked-resource-type="attachment" data-linked-resource-default-alias="directory_tab.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30937089" title="null > directory_tab.png"></li><li>Select 'New object'<br /><img class="confluence-embedded-image" src="/download/attachments/30937089/select_new_object.png?version=1&modificationDate=1749356310190" data-image-src="/download/attachments/30937089/select_new_object.png?version=1&modificationDate=1749356310190" data-linked-resource-id="31042112" data-linked-resource-type="attachment" data-linked-resource-default-alias="select_new_object.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30937089" title="null > select_new_object.png"></li><li>Select 'Cloud Service from the Object List<br /><img class="confluence-embedded-image" src="/download/attachments/30937089/Cloud_Service.png?version=1&modificationDate=1749356310187" data-image-src="/download/attachments/30937089/Cloud_Service.png?version=1&modificationDate=1749356310187" data-linked-resource-id="31042111" data-linked-resource-type="attachment" data-linked-resource-default-alias="Cloud_Service.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30937089" title="null > Cloud_Service.png"></li><li><span style="color: rgb(80,80,80);">Select '<strong>CallSwitch One'</strong> as the cloud service for connection and press the </span><span style="color: rgb(0,51,102);">Next</span><span style="color: rgb(80,80,80);"> button.</span><br /><img class="confluence-embedded-image" src="/download/attachments/30937089/CallSwitch+_One.png?version=1&modificationDate=1749356310182" data-image-src="/download/attachments/30937089/CallSwitch+_One.png?version=1&modificationDate=1749356310182" data-linked-resource-id="31042110" data-linked-resource-type="attachment" data-linked-resource-default-alias="CallSwitch _One.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30937089" title="null > CallSwitch _One.png"></li><li><span style="color: rgb(80,80,80);">You will need to enter the details of an administrator account to authorize TIM Enterprise to receive data from your CallSwitch One. <br /><span style="color: rgb(80,80,80);">Once these details are entered </span><span style="color: rgb(80,80,80);">as shown in the example below, </span><span style="color: rgb(80,80,80);">it will automatically configure the CallSwitch One WebHooks to send <br />Call data to TIM Enterprise.</span></span><br /><img class="confluence-embedded-image" src="/download/attachments/30937089/configure_call_switch_one.png?version=1&modificationDate=1749356310176" data-image-src="/download/attachments/30937089/configure_call_switch_one.png?version=1&modificationDate=1749356310176" data-linked-resource-id="31042109" data-linked-resource-type="attachment" data-linked-resource-default-alias="configure_call_switch_one.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30937089" title="null > configure_call_switch_one.png"></li><li><span style="color: rgb(80,80,80);">The CallSwitch One will appear in TIM Plus's directory as shown below:</span><br /><img class="confluence-embedded-image" src="/download/attachments/30937089/Directory_CSO.png?version=1&modificationDate=1749356310171" data-image-src="/download/attachments/30937089/Directory_CSO.png?version=1&modificationDate=1749356310171" data-linked-resource-id="31042108" data-linked-resource-type="attachment" data-linked-resource-default-alias="Directory_CSO.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30937089" title="null > Directory_CSO.png"></li><li>A message will appear showing that the installation has been successful and the CallSwitch One will send data to TIM Enterprise.<br /><img class="confluence-embedded-image" src="/download/attachments/30937089/success.png?version=1&modificationDate=1749356310148" data-image-src="/download/attachments/30937089/success.png?version=1&modificationDate=1749356310148" data-linked-resource-id="31042107" data-linked-resource-type="attachment" data-linked-resource-default-alias="success.png" data-base-url="http://localhost:8090" data-linked-resource-container-id="30937089" title="null > success.png"><br /><br /><br /><br /></li></ol><p><span style="color: rgb(54,55,90);"><br /></span></p>
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