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<p>The <span class="reference">Options</span> parameter allows you to further narrow down your report results, by excluding certain types of call or sorting the results in a particular manner.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3NjcmVlbnNob3RtYWNybzpCb3JkZXI9ZmFsc2V8VVJMPS9kb3dubG9hZC9hdHRhY2htZW50cy8xNTQwMTM1L29wdGlvbnNfMS5wbmd9&locale=en_GB&version=2" data-macro-name="screenshotmacro" data-macro-parameters="Border=false|URL=/download/attachments/1540135/options_1.png"></p><p>These options are specific to the type of report you are running and differ between report types.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=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&locale=en_GB&version=2" data-macro-name="options_box" data-macro-parameters="Task1=Audio only|Task10=Ignore missed|Task11=Include internal|Task12=Notes only|Task13=Rank data by|Task14=Sort order|Task15=Sort results by|Task16=Scored only|Task17=Summary only|Task18=Show legs|Task19=Show account codes|Task2=Callback interval|Task20=Show 'Do not log'|Task21=Show unconnected calls|Task22=Thresholds|Task3=Call frequency|Task4=Exclude weekends|Task5=Exclude transfers|Task6=Group results by|Task7=Hide unused|Task8=Hide contacts|Task9=Hide charges"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Audio only"></a></pre></td></tr></table><h5>Audio only</h5><p>This option allows you to include in your results only calls that have an associated voice recording.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUF1ZGlvIG9ubHl8VmFsdWUyPVllc30&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Audio only|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Callback interval"></a></pre></td></tr></table><h5>Callback interval</h5><p>This option allows you to define, in hours, the time window in which a call must be responded to, in order to be considered handled. The default callback interval is 24 (hours), but you may enter your own value, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzI6VmFsdWUxPUNhbGxiYWNrIGludGVydmFsfFZhbHVlMj0yNH0&locale=en_GB&version=2" data-macro-name="reporting_option_ent_2" data-macro-parameters="Value1=Callback interval|Value2=24"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Call frequency"></a></pre></td></tr></table><h5>Call frequency</h5><p>This option determines how frequently a call must have been dialled in order to feature in the results of the report. <span>For example, to include only phone numbers that have been dialled twenty times or more, enter </span><span class="keyword">20</span><span> as the minimum frequency, as shown below:</span></p><p><span><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzI6VmFsdWUxPUNhbGwgZnJlcXVlbmN5fFZhbHVlMj0yMH0&locale=en_GB&version=2" data-macro-name="reporting_option_ent_2" data-macro-parameters="Value1=Call frequency|Value2=20"></span></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Exclude weekends"></a></pre></td></tr></table><h5>Exclude weekends</h5><p>To exclude weekend calls from your report's results, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVllc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUV4Y2x1ZGUgd2Vla2VuZHN8VmFsdWUyPU5vfQ&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Exclude weekends|Value2=No"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Exclude transfers"></a></pre></td></tr></table><h5>Exclude transfers</h5><p>To exclude transferred calls from your report's results, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlZmVyZW5jZW1hY3JvOkxhYmVsPVllc30&locale=en_GB&version=2" data-macro-name="referencemacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUV4Y2x1ZGUgdHJhbnNmZXJzfFZhbHVlMj1ZZXN9&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Exclude transfers|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Group results by"></a></pre></td></tr></table><h5>Group results by</h5><p>Choose from the drop-down list whether to group your results by CLI or dialled number.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUdyb3VwIHJlc3VsdHN8VmFsdWUyPURpYWxsZWQgbnVtYmVyfQ&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Group results|Value2=Dialled number"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Hide unused"></a></pre></td></tr></table><h5>Hide unused</h5><p>This option allows you to exclude unused extensions from your report's results.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUhpZGUgdW51c2VkfFZhbHVlMj1ZZXN9&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Hide unused|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Hide contacts"></a></pre></td></tr></table><h5>Hide contacts</h5><p>This option allows you to hide the names associated with dialled numbers, CLIs and account codes, as defined in your web user's contacts list. To show only the phone number, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1ZZXN9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUhpZGUgY29udGFjdHN8VmFsdWUyPVllc30&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Hide contacts|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Hide charges"></a></pre></td></tr></table><h5>Hide charges</h5><p>This option allows you to hide any charges applied to your report. To hide charges, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1ZZXN9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUhpZGUgY2hhcmdlc3xWYWx1ZTI9WWVzfQ&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Hide charges|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Ignore missed"></a></pre></td></tr></table><h5>Ignore missed</h5><p>Missed calls below a certain duration can sometimes pollute the meaning of a report's results. To exclude such short calls from your report, enter a duration threshold in the text box provided, e.g. to ignore calls below 3 seconds, enter <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD0zfQ&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=3"> .</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzI6VmFsdWUxPUlnbm9yZSBtaXNzZWQgY2FsbHMgc2hvcnRlciB0aGFufFZhbHVlMj0zfQ&locale=en_GB&version=2" data-macro-name="reporting_option_ent_2" data-macro-parameters="Value1=Ignore missed calls shorter than|Value2=3"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Include internal"></a></pre></td></tr></table><h5>Include internal</h5><p>To include internal calls in your report's results, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1ZZXN9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPUluY2x1ZGUgaW50ZXJuYWx8VmFsdWUyPVllc30&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Include internal|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Notes only"></a></pre></td></tr></table><h5>Notes only</h5><p>If you want your search results to include only calls that have notes associated with them, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1ZZXN9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPU5vdGVzIG9ubHl8VmFsdWUyPVllc30&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Notes only|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Rank data by"></a></pre></td></tr></table><h5>Rank data by</h5><p>Select from the drop-down list the criteria by which you want to order the report's results.</p><table class="confluenceTable"><tbody><tr><th class="confluenceTh">Criteria</th><th class="confluenceTh">Description</th></tr><tr><td class="confluenceTd"><p><span class="keyword">Number of calls</span></p></td><td class="confluenceTd"><p>Order results based on the number of calls</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVJhbmsgZGF0YSBieXxWYWx1ZTI9TnVtYmVyIG9mIGNhbGxzfQ&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Rank data by|Value2=Number of calls"></p></td></tr><tr><td class="confluenceTd"><p><span class="keyword">Cost</span></p></td><td class="confluenceTd"><p>Order results based on the cost of calls</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVJhbmsgZGF0YSBieXxWYWx1ZTI9Q29zdH0&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Rank data by|Value2=Cost"></p></td></tr><tr><td class="confluenceTd"><span class="keyword">Dialled number</span></td><td class="confluenceTd"><p>Order results based on dialled number</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVJhbmsgZGF0YSBieXxWYWx1ZTI9RGlhbGxlZCBudW1iZXJ9&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Rank data by|Value2=Dialled number"></p></td></tr><tr><td class="confluenceTd"><span class="keyword">Location</span></td><td class="confluenceTd"><p>Order the results based on location</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVJhbmsgZGF0YSBieXxWYWx1ZTI9TG9jYXRpb259&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Rank data by|Value2=Location"></p></td></tr></tbody></table><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Sort order"></a></pre></td></tr></table><h5 class="keyword">Sort order</h5><p>Select from the drop-down list if you want your report's results to appear in ascending or descending order.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVNvcnQgb3JkZXJ8VmFsdWUyPUFzY2VuZGluZ30&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Sort order|Value2=Ascending"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Sort results by"></a></pre></td></tr></table><h5>Sort results by</h5><p>Select from the drop-down list the column by which you want to sort your report's results.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVNvcnQgcmVzdWx0cyBieXxWYWx1ZTI9VG90YWwgZHVyYXRpb259&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Sort results by|Value2=Total duration"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Scored only"></a></pre></td></tr></table><h5>Scored only</h5><p>This option allows you to include only calls that have a score associated with them, e.g. calls that have already been listened to and scored.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVNjb3JlZCBvbmx5fFZhbHVlMj1ZZXN9&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Scored only|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Summary only"></a></pre></td></tr></table><h5>Summary only</h5><p>To show only a summary of calls, instead of an itemised list, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1ZZXN9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVN1bW1hcnkgb25seXxWYWx1ZTI9WWVzfQ&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Summary only|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Show legs"></a></pre></td></tr></table><h5>Show legs</h5><p>To show the legs of transferred calls, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1ZZXN9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Yes"> option from the drop-down list. A <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2lubGluZWltYWdlOlVSTD0vZG93bmxvYWQvYXR0YWNobWVudHMvMTMxMDgxNS9hZGRfYnV0dG9uLnBuZ30&locale=en_GB&version=2" data-macro-name="inlineimage" data-macro-parameters="URL=/download/attachments/1310815/add_button.png"> icon will be displayed next to any call with associated call legs.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVNob3cgbGVnc3xWYWx1ZTI9WWVzfQ&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Show legs|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Show account codes"></a></pre></td></tr></table><h5>Show account codes</h5><p>Select this option to display any associated account codes as an additional column in this report.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVNob3cgYWNjb3VudCBjb2RlfFZhbHVlMj1ZZXN9&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Show account code|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Show 'Do not log'"></a></pre></td></tr></table><h5>Show 'Do not log'</h5><p>This option allows you to include in your results devices whose status is set to not log calls.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVNob3cgIkRvIG5vdCBsb2ciIGRldmljZXN8VmFsdWUyPVllc30&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Show "Do not log" devices|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Show unconnected calls"></a></pre></td></tr></table><h5>Show unconnected calls</h5><p>To show unconnected calls in the report's results, select the <img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e2tleXdvcmRtYWNybzpMYWJlbD1ZZXN9&locale=en_GB&version=2" data-macro-name="keywordmacro" data-macro-parameters="Label=Yes"> option from the drop-down list, as shown below:</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzE6VmFsdWUxPVNob3cgdW5jb25uZWN0ZWQgY2FsbHN8VmFsdWUyPVllc30&locale=en_GB&version=2" data-macro-name="reporting_option_ent_1" data-macro-parameters="Value1=Show unconnected calls|Value2=Yes"></p><table class="wysiwyg-macro" data-macro-name="html" style="background-image: url(/plugins/servlet/confluence/placeholder/macro-heading?definition=e2h0bWx9&locale=en_GB&version=2); background-repeat: no-repeat;" data-macro-body-type="PLAIN_TEXT"><tr><td class="wysiwyg-macro-body"><pre><a id="Thresholds"></a></pre></td></tr></table><h5>Thresholds</h5><p>This option allows you to define your response target threshold(s) by entering comma-separated values in the text box provided. The example below shows response time targets for calls answered within 5, 10 and 20 seconds, respectively.</p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e3JlcG9ydGluZ19vcHRpb25fZW50XzI6VmFsdWUxPVRocmVzaG9sZHN8VmFsdWUyPTUsMTAsMTV9&locale=en_GB&version=2" data-macro-name="reporting_option_ent_2" data-macro-parameters="Value1=Thresholds|Value2=5,10,15"></p><p> </p>
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